Frequently Asked Questions
Why Choose Masters Countertops?
What differentiates Masters Countertops from other countertop fabricators?
There are a number of countertop fabricators in the Chicagoland area. Selecting the right fabricator can be a daunting task. While some shops only care about the volume, we at Masters Countertops focus on quality and customer satisfaction. Our standard installation includes sealing your countertops to the wall, installation of dishwasher brackets, which is something most fabricators will charge for. Below are a few other things to consider when selecting the right shop to fabricate your countertops:
- Beautifully appointed showroom with large inventory of materials that you will not find anywhere else in the area. We also partner with all the major stone suppliers, so the selection is limitless.
- We have project managers that lead the project from the beginning to the end, ensuring the highest customer satisfaction.
- We use the state-of-the-art robot, CNC machine, digital measurements and a high-resolution scanner to deliver the best looking countertops.
- We are an eco-friendly shop. 95% of the water used during the fabrication is recycled water.
- We do not outsource installations like most countertop shops do. You will not see us in a white unmarked van or a pickup.
- We care about our crews and provide them with the best tools and materials for the job.
- We are insured and bonded.
- We are the highest rated countertop company in the business.
Do you have a showroom?
MC has a beautiful showroom with material available for selection and immediate fabrication. Our knowledgeable project managers will guide you through the process and help you select the right material for your project.
What is the Masters Countertops Payment Policy?
Once you select the material there is a 50% deposit required before fabrication starts. The remaining balance is due before installation.
Do I need an appointment to visit the showroom?
You do not need an appointment, however we do encourage you to make one if possible, especially on Saturdays.
What warranty do you offer?
Masters Countertops offers a lifetime installation warranty. Material is warrantied by the manufacturer depending on the type of material selected, but typically for 1 year.
Estimates
How to get the most accurate quote?
a) We request that our potential clients provide us with a general overview of the project.
b) Make a simple hand drawn sketch of each piece of countertop with measurements (close is good enough).
c) Mark each edge that will be finished (not against a wall or an appliance) with a letter “E”.
d) Go to our website and select an actual slab of stone to be quoted, and an edge profile. You will be free to pick any stone you want after visiting the showroom; this selection will allow us to prepare a complete preliminary quote.
e) Submit this information along with personal information including: name, address, phone number, and email.
f) Final pricing will be done after a field laser measurement and/or template of your project, and selection of the actual stone slab(s) to be used.
How long will it take to get my Free quote?
Free quotes will be processed within 24 business hours. We will email the estimate to the email address provided.
Where can I see the material?
You can see the material at our beautiful Masters Countertops showroom, where we have a wide selection available for immediate fabrication. Our knowledgeable project managers will be there to guide you through the options and help you choose the perfect material for your project.
Do you work with other slab suppliers?
Absolutely, we work with all the suppliers in the area and are happy to provide you with a project estimate using any of the slabs you picked out.
- Masters Quartz
- Terrazzo & Marble
- Cambria
- Silestone
- MSI
- Hanstone
- NaturaQuartz
- Cosmos Quartz
- ColorQuartz
- Vicostone
Ordering
What is the ordering process?
Our process is designed to ensure speed, quality, and for the customer to always be in the loop.
- Customer selects a stone they are interested and provides us with basic dimensions
- Project manager ensures they have all the information and generate a quote.
- Order is placed, at which time a 50% deposit is required.
- Templating appointment is scheduled.
- After the template has been created the customer will get the final contract with the exact measurements and layout.
- Installation is scheduled.
- The whole process takes between 7-14 days depending on the volume of work.
- Final payment is required prior to the installation .
Why do I need to approve the layout?
MC requires a layout approval to help eliminate any miscommunication during the ordering process and to fully meet your expectations. You will receive a photo layout of your new countertops before they are cut showing the overall look and seam placement. This allows you to address any concerns and ensure that there will be no surprises on the installation day.
Do you accept credit cards?
Yes, we accept credit cards. There is a 3% bank processing fee for all credit card transactions. We also accept zelle, checks, and cash.
What are your lead times?
Typical lead times are 7-14 days, depending on the number of projects currently in work.
Am I buying the full slab?
No, you are not buying the full slab. The price of the material is included in your project cost. Masters Countertops will source all the material if we do not have it in stock.
What is the final price of the project?
The final price will be shared with you after the templating has been completed. It may vary from the initial quote depending on the overall area after measurements.
Templating
How do I prepare for templating?
Measurements / templating is the most important part of the project. If the measurements cannot be completed the project will be delayed.
- Undermount sinks, faucets, and cooktops must be onsite during templating.
- Existing countertops should be cleared of items which may interfere with the measuring process.
- All cabinets must be fully installed and secured to the wall. This includes any finishing panels.
- During the templating, a person responsible for the project must be present to answer any questions we may have. This is the last chance to make any changes to the order.
Do I need to remove my countertops before templating?
MC does laser measurements and removal is not necessary. Walls are almost never straight, and corners are rarely square. If you have the ability to remove the old countertop ahead of templating, it would ensure the most accurate measurements.
Fabrication
Do I keep the remnants or cutouts?
Cutouts are discarded during the fabrication process. Our customers pay only for the fabricated area. Remnants are not included in the proposal.
What is the most popular edge?
Eased edge has been the most popular one.
What is the cabinet overhang?
Standard cabinet overhang is 1.5”. It may vary a little bit over the length of the kitchen, depending on how straight the cabinets are installed.
What overhang can I have on the bar or the island?
A comfortable island or bar overhang for a seat is 12”. This overhang can be up to ⅓ of the total width of the stone. Appropriate overhang support is required/recommended.
What is the sink overhang?
The undermount sink will have an overhang of 1/8” to a 1/4”. There may be a small variance as sinks may vary slightly. Any change to the sink overhang dimension needs to be discussed with the project manager. MC recommends sticking with this standard overhang for the hygiene and aesthetics.
Installation
How long does it take to install new countertops?
Installation time varies depending on the size of the project, but it can take anywhere from 2 hours to 5 hours. Full height backsplash is measured the day after countertop installation and will take another 4-5 days before it is ready to be installed.
What support is needed for granite and quartz countertops?
Heavy duty support brackets and/or sub tops need to be used where there is no base cabinet to support the stone. Depending on selected overhang, additional flat bar supports may be needed. Typical bar overhang is 12" which will generally require support brackets to be installed. Our measuring technician can help with determining when the support brackets are needed.
How are countertops attached to the cabinets?
A bead of silicone caulk or construction adhesive is applied along the top edge of the cabinet that supports the countertop.
Do you install dishwasher brackets?
Yes, MC will install a dishwasher bracket below the countertop for an easy dishwasher installation.
How do you create a seam in the countertop?
Depending on the size and the shape of the countertop there may be a need for a seam and sometimes two. Masters Countertops will do its best to make as few seams and place them where it makes the most sense.
Do you seal between the wall and the countertop?
Yes, MC will seal between the countertop and the wall with a paintable caulk at no extra charge. Most other countertop fabricators charge extra for this service, not MC. When we say the installation is completed, we mean it.
Can you install overhang support?
Overhang support can be installed by MC for an additional cost. Please discuss it with your project manager.
Will you reconnect the plumbing?
MC is not a licensed plumber. We recommend using a licensed plumber 24 hours after the installation to reconnect your water and drain.
Can you help move my appliances?
Installers are not allowed to move, reinstall, or reconnect appliances.
Can you remove my existing countertops?
Yes, MC offers old countertop removal and disposal service. This service is not part of our standard fabrication and installation service, so please discuss it with your project manager during the quoting process.
How do I prepare for the installation of my countertops?
Preparing for your countertop installation involves a few key steps:
- Clear the Area: Remove all items from your existing countertops, including appliances, dishes, and decorations. Ensure the area is clean and accessible for the installers.
- Access Points: Make sure there is clear access to your home for the delivery team. If necessary, measure doorways and hallways to ensure the countertops can be safely brought inside.
- Remove Old Countertops: If applicable, you may need to remove your old countertops before the installation. Masters Countertops offers removal services for an additional price. Be sure to discuss this option with our team.
- Check Plumbing and Electrical Fixtures: Ensure that all plumbing and electrical connections are ready for reinstallation once the new countertops are in place. This may include sinks, faucets, and outlets.
- Discuss Installation Details: Communicate any specific preferences or concerns with our team before the installation date. This will help ensure a smooth process.
Do you price match?
Yes, Masters Countertops will meet or beat any competitor's pricing. To do so, we need a copy of the competitive proposal.
General Countertop Questions
Is it worth upgrading my countertops?
Many experts say that kitchen and bath remodeling give the homeowner the most return on their investment. They say that a remodeled kitchen adds 15% to 20% value to your home and a bath renovation like custom bathroom vanities adds an additional 10% to 15% worth.
Do countertops need an overhang?
Countertop overhangs keep spills from dribbling all over the cabinet faces and the edges of doors, drawers,handles and pulls. With countertop overhangs, spills fall directly to the floor, where they can be easily wiped up. Countertop overhangs can hide minor variations in cabinet alignment.
What are countertop material options?
There are two types of materials - natural and man-made materials. Natural materials are granite, marble, quartzite, and dolomite. Man-made materials are quartz are porcelain
What is quartz?
Quartz countertops are engineered stone surfaces made from crushed quartz, resins, and pigments. They are a popular choice for kitchen surfaces because they are durable, easy to maintain, and can be made to look like natural stone.
What is the difference between Marble and Granite?
Marble and granite are both natural stones that are used for countertops and other applications. They differ in their origin, durability, appearance, and maintenance.
Granite will typically outlast marble since it's harder and more durable. Marble is considered the softer stone in comparison. Unlike granite, marble is not heat resistant and can etch easily, especially outdoors or in the kitchen.
What is the difference between Quartz and natural Quartzite?
Quartz is an engineered, man-made product manufactured in a factory by combining elements of quartz, resin, and pigment. Quartzite is a 100% natural stone formed deep within the earth that is extracted in blocks by quarrying.
What is the difference between Quartz and Granite?
Quartz is an engineered, man-made product manufactured in a factory by combining elements of quartz, resin, and pigment. Granite is a 100% natural stone formed deep within the earth that is extracted in blocks by quarrying.
Which countertops material should I select for a kitchen?
When choosing a kitchen countertop material, you should consider things like durability, cost, and how well it resists stains and scratches. Most popular options are quartz, granite, and quartzite. Visit us and let us help you select the right countertop material for your project.
Which countertop material should I select for the bathroom?
When choosing a bathroom countertop material, you should consider things like durability, cost, and aesthetics. Some of the most popular options include quartz, granite, marble. Visit us and let us help you select the right countertop material for your project.
Which countertop material should I select for the outside area?
When choosing a countertop material for an outdoor area, you should consider things like durability, maintenance, and aesthetics. Some good options include granite and marble. Visit us and let us help you select the right countertop material for your project.
Which material should I select for the fireplace?
Fireplace surrounds need to be non-combustible. Most popular materials for the fireplace are marble, stone, and porcelain.
Quartz
Why are Quartz countertops so popular?
Quartz countertops are incredibly durable, resistant to scratches and stains, require very little maintenance, come in a wide variety of colors and patterns, and offer a consistent look, making them a practical and aesthetically pleasing choice for kitchens and bathrooms.
What are Quartz Countertops?
Quartz is a natural stone and is mined from the earth like diamonds. Quartz countertops are man-made from various sized stones of the purest, whitest quartz with some as small as a grain of sand. These small stones are mixed with 6%-8% pigments and resin and compressed, much like how the Earth compresses granite, to form a strong, dense, non-porous slab.
How long will quartz countertops last?
Quartz countertops can last 10–100 years, depending on the quality of the countertop and how well it's maintained
Can quartz countertop chips be fixed?
Yes, small chips on a quartz countertop can usually be fixed at home using a suitable adhesive like superglue or a pigmented epoxy, depending on the color of the quartz. For larger chips or deep damage, it's best to consult a professional.
Can you use countertops right after installation?
The silicone used on the sink takes about 24 hours to fully cure. We recommend waiting until the silicone is fully cured and dried before hooking the plumbing back up and using your sinks. Other than that, your countertops will be ready for use immediately!
Can I use Clorox wipes on my quartz countertop?
The harsh truth is that Clorox wipes are not an effective way for cleaning quartz countertops. While using them gives the appearance of cleanliness, it actually causes unintentional damage to the countertop after prolonged use
Is it OK to use Windex on quartz countertops?
Many people use Windex® or similar cleaners to help shine their countertops, while this is okay for most quartz, you should avoid cleaners with bleach or ammonia. Windex®, for example, comes in an ammonia-free version. The real key to caring for quartz is to be gentle. The best way to clean countertops is with soap and water.
Is quartz resistant to heat?
The quartz countertops are not heat resistant. Exposure to heat can cause the resin in quartz to melt and discolor at high temperatures.
Is Quartz resistant to staining?
Quartz countertops are considered highly stain resistant due to its non-porous nature, making it one of the most stain-resistant countertop materials available. However, it's important to note that it is not completely stain-proof and spills should be cleaned promptly to prevent potential staining.
What stains quartz countertops?
Quartz countertops are highly resistant to damage, but they can still stain if not properly maintained.
Quartz is vulnerable to staining from red wine, coffee, tea, tomato sauce, juice, harsh chemicals, and improper cleaning when spills are not cleaned right away. In the natural stone the staining is caused by the stone absorbing the liquid. Staining in quartz comes from the interaction with the resin. The resin provides a strong bond and makes the quartz countertops a non-porous surface.
The staining occurs when the liquid reacts to the resin, which is one of the main components in quartz countertops. Resins are what help make quartz countertops non-porous but they are also what can be damaged by cleaners, heat, and chemicals.
Is Quartz resistant to sunlight?
Prolonged exposure to direct sunlight can cause quartz to fade.
How is quartz produced?
A quartz countertop is produced by mining natural quartz crystals, crushing them into a fine powder, then mixing it with a resin binder and pigments to create a mixture which is compacted and molded into slabs under high pressure and heat, creating an engineered stone with the desired color and pattern. The majority of a quartz countertop is composed of ground quartz, with the resin acting as a binding agent to hold the particles together.
Where should quartz countertops be installed?
Quartz countertops are typically installed in kitchens and bathrooms.
Do I need to apply sealant to quartz countertops?
No, you do not need to apply sealant to quartz countertops because they are non-porous and do not require sealing.
Why should I select quartz countertops?
You should choose quartz countertops because they are highly durable, resistant to scratches and stains, require minimal maintenance, are easy to clean, come in a wide variety of styles, and are considered very sanitary due to their non-porous surface, making them a great choice for kitchens and bathrooms; essentially offering both aesthetic appeal and practical functionality.
Can quartz be used outside?
Quartz countertops can be used outdoors if you choose the right type and take precautions. Quartz is a durable, low-maintenance material that's resistant to most weather elements. However, UV rays, extreme temperatures, and moisture can damage quartz over time.
Natural Stone - Granite, Marble and Quartzite
Granite
Granite is a natural porous stone which is quarried in blocks and cut into slabs. The granite must be sealed and can last up to 25 years before resealing. Although it is highly recommended you reseal them at least once a year to preserve its longevity and beauty.
Marble
Marble is porous and not highly recommended for kitchens. However if cared for and maintained properly it can be a beautiful addition to any kitchen. Most man-made materials are based on marble veining for a good reason. Marble has a unique look and beauty. Marble is soft, permeable and vulnerable to stains and used mostly in bathrooms. If lemon or any acidic foods contact the countertop the shine will come off. It is recommended sealing every 6-months to a year.
Quartzite
Quartzite countertops are made from a natural stone that's quarried from the earth and used to cover kitchen and bathroom surfaces. Quartzite is a metamorphic rock that's formed when sandstone is exposed to magma deep underground.
Will granite countertops crack?
Yes, granite and all natural countertops can crack, but they are generally durable and unlikely to crack under normal use. Cracks can be caused by a number of factors, including:
- Impact: Dropping heavy objects onto the countertop can cause cracks.
- Heat: Repeatedly placing hot cookware on the countertop can cause cracks.
- Weight: Putting a lot of weight on the countertop can cause cracks.
- Installation: Poor installation, such as an uneven surface, can cause cracks.
- Natural fissures: Granite can have natural fissures that can develop into cracks.
- Wear and tear: Improper care and wear and tear can cause cracks.
Can natural stone be repaired?
Cracked granite can be repaired using epoxy. A professional can assess the damage and recommend the best repair method.
What are the lines and fissures I see in the granite?
Fissures are extremely narrow openings along the boundaries of the stone's crystalline structures. The visible separation usually remains within the stone, though they do sometimes go all the way through. Fissures are natural features in a granite countertop, but cracks are damage caused by outside impact.
Maintenance
How to maintain Quartz countertop?
To maintain quartz countertops, regularly wipe them down with a soft cloth and a mild soapy water solution, cleaning up spills immediately, and avoiding harsh abrasives or scrubbing pads as they can scratch the surface.
Is sealing Granite and Marble necessary?
Yes, sealing granite and marble is generally considered necessary because both stones are porous and can absorb liquids, leading to stains if left unsealed. Applying a sealant helps protect the surface and prevent staining from food, liquids, and other substances.
How to Clean and Care for Natural Stone?
To clean and care for natural stone countertops, use a mild dish soap and warm water solution to wipe down the surface, always wiping up spills immediately, especially acidic liquids like wine or citrus juice. A void using harsh chemicals, abrasive cleaners, or acidic substances like vinegar or lemon juice which can damage the stone. Regularly seal your countertops to protect them from stains and etching.